Refund policy

Returns

We accept returns on standard (non-personalized) items within 14 days of delivery. To be eligible, the item must be unused, in its original condition, and in its original packaging.

How to return: no return authorization or prepaid label is needed. Ship the item back to the return address on your original shipping label:

HyperForm 3D Prints
11 Iron Gate Ln
Cromwell, CT 06416

You are responsible for return shipping costs, and we recommend a tracked service. Once we receive and inspect the return, we refund the purchase price to your original payment method within 10 business days. Any loss in value from an item not returned in original condition may be deducted from the refund. Original shipping charges are not refunded.

Personalized and custom items

Items made to your specifications, including custom colors, names and numbers, custom sizes, and custom-designed parts, cannot be returned or exchanged. If there is a problem with a custom order, message us and we will make it right.

Damaged, defective, or wrong items

Please inspect your order on arrival. If an item is damaged, defective, or not what you ordered, message us right away with a photo and we will replace it or refund it at no cost to you.

Exchanges

The fastest way to get a different size or option is to return the original item and place a new order.

Cancellations

Orders can be canceled any time before they ship. Because most orders ship within 1 to 2 business days, message us as soon as possible.

Warranty

Returns are separate from our 90-day warranty against failure under normal use. See our Warranty page.

Questions

Message us through the Contact page or the chat on this site and we will respond as soon as possible.